GI.METAL USA INC. – GENERAL TERMS AND CONDITIONS OF SALE
Last Updated: June 2026
Welcome to gimetalusa.com (the "Site"). These Terms and Conditions ("Agreement") govern all purchases made on this Site or through Gi.Metal USA Inc. ("Company", "we", "us", or "our") by Commercial Buyers/Dealers (B2B) and Consumers (B2C). By placing an order, you agree to be bound by this Agreement.
1. PRICING & MAP POLICY
Wholesale Confidentiality (B2B): All wholesale prices are strictly confidential. Sharing pricing sheets or account logins with third parties is a material breach of this Agreement. Wholesale pricing is subject to change with a 30-day prior written notice.
MAP Policy: Commercial Dealers and Distributors must strictly adhere to our Minimum Advertised Price (MAP) Policy where applicable.
2. SHIPPING & FREIGHT
FOB Yorkville: Unless otherwise agreed in writing, all commercial shipments are Sold FOB (Free on Board) Yorkville, Illinois. Risk of loss and title transfer to the buyer upon delivery to the carrier.
Buyer Responsibility: The buyer is responsible for all freight charges, routing instructions, and carrier arrangements.
International Shipments: For shipments outside the United States (e.g., Canada), the buyer acts as the Importer of Record and is solely responsible for all duties, taxes, tariffs, and customs clearance procedures.
3. PAYMENT TERMS
Payment Methods: Initial orders must be prepaid via ACH, Wire Transfer, Check, or major Credit Card/PayPal.
4. WARRANTY, CLAIMS & RETURNED GOODS
Inspection & Defect Claims: Defective items or shipping discrepancies must be reported to our customer service within 10 days of receipt (as per Gi.Metal standard policy). Claims made after 10 days will not be honored.
Warranty Exclusions: All product warranties are strictly void if items are misused, altered, abused, washed against instructions, or modified in any way.
Return Policy: No merchandise returns will be accepted without a prior written Return Merchandise Authorization (RMA) number issued by us.
Returns must be requested within 30 days of the invoice date.
Items must be brand new, unused, unwashed, and in their original, unopened master-carton packaging.
Custom, engraved, or branded orders are completely non-returnable and non-refundable.
Fees & Freight: Authorized returns are subject to a 20% restocking fee. The buyer must prepay all return freight charges. Outbound shipping costs are non-refundable.
5. LIMITATION OF LIABILITY (CRITICAL US SHIELD)
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GI.METAL USA INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, OR PIZZA PRODUCTION DOWNTIME) ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS. THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE LIABILITY.
6. DISPUTE RESOLUTION: MANDATORY ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to this Agreement or the purchase of products shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial or Consumer Arbitration Rules, rather than in court.
Class Action Waiver: YOU AND GI.METAL USA INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims.
Governing Law & Venue: This Agreement shall be governed by the laws of the State of Illinois, without regard to conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Kendall County or Kane County, Illinois.